Refund & Cancellation Policy
Effective Date:* 07/23/2026
At *WLH80*, customer satisfaction is important to us. As a dropshipping business, our products are shipped directly from trusted suppliers. Please review this Refund & Cancellation Policy carefully before making a purchase.
## 1. Order Cancellation
You may request to cancel your order before it has been processed for shipment.
Once an order has entered processing or has been shipped, it cannot be canceled.
To request an order cancellation, please contact us as soon as possible using the contact information provided below. While we will make every effort to accommodate your request, we cannot guarantee cancellation after processing has begun.
## 2. Returns
We accept returns for eligible items within *30 days* of the delivery date.
To qualify for a return, the item must:
* Be unused and in its original condition.
* Be returned in its original packaging.
* Include all accessories, manuals, and components, if applicable.
* Not be listed as a non-returnable item.
Proof of purchase or your order confirmation may be required to process your return.
## 3. Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged or defective:
* Clearance or final sale items.
* Gift cards.
* Personalized or custom-made products.
* Products marked as non-returnable on the product page.
* Items that have been used, damaged after delivery, or altered by the customer.
## 4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within *7 days* of receiving your order.
When contacting us, please include:
* Your order number.
* A description of the issue.
* Clear photographs showing the damage, defect, or incorrect item.
Once your claim has been reviewed and approved, we will determine the appropriate resolution, which may include:
* A replacement item.
* A full or partial refund.
* Store credit, where appropriate.
## 5. Refunds
After we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow *5–10 business days* for the refund to appear on your account, depending on your payment provider or financial institution.
Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.
## 6. Return Shipping
If the return is due to:
* A damaged or defective item,
* An incorrect product sent by us, or
* Our error,
we may cover the return shipping costs.
For returns due to a change of mind or other customer-related reasons, the customer is generally responsible for return shipping costs unless otherwise stated.
We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages.
## 7. Order Refusal or Delivery Issues
If an order is refused, returned due to an incorrect shipping address provided by the customer, or remains unclaimed, any refund issued may be reduced by applicable shipping, handling, or restocking costs.
Customers are responsible for providing accurate shipping information at checkout.
## 8. Late or Missing Refunds
If you have not received your refund:
1. Check your bank account or credit card statement.
2. Contact your credit card company or payment provider, as processing times may vary.
3. Contact your bank.
If you have completed these steps and still have not received your refund, please contact us.
## 9. Exchanges
We replace items only if they are defective, damaged, or incorrect.
If you need an exchange for the same item, please contact us using the information below.
## 10. Contact Us
If you have any questions regarding this Refund & Cancellation Policy or need assistance with your order, please contact us:
*WLH80*
*Address:*
2495 Oppio St
Sparks, NV 89431-1929
United States
*Phone:* (302) 690-7021
*Email:* [whay1980@hotmail.com](mailto:whay1980@hotmail.com)